Bonuses of Lazada PH’s refunds – A Review

If you ask me to recommend you a site where you can shop make-up clothes, gadgets, appliances etc., I would probably have less than five to give, the majority of them not known by all. I like to keep my purchases on the down low and despite people not trusting underground sites, I find comfort knowing that the items I have aren’t overrated or typical. I don’t buy online very often but this one time I did after not purchasing anything online for so long sucked balls. I ordered a 4^th generation iPod touch from Lazada Philippines. Having seen it plastered in every website I go to, I expected a lot. I expected it to have excellent service especially considering that it’s under an international company that has done multiple websites of the same nature around the world. An international company based in Germany called Rocket Internet owns it that is known for building various online ventures. To my surprise, the flash of the camera I ordered was broken. I’ll keep the brand anonymous because apparently Lazada gets their stocks directly from their distributors. It’s either it was mishandled during delivery or the stock given was just plain broken to begin with. Despite not knowing whom to blame for the mishap, it still pisses me off every time I remember how things turned out. I didn’t know then that they refund payments for items that don’t work properly or do not resemble the description of the item that was ordered so I was furious for quite a while. It was only when I called up customer service and they told me that they would be more than happy to refund my money. I guess getting my money back is better than getting the camera replaced since I still wouldn’t have control over whether or not the next item to be delivered to me will finally be working and be in top shape.

            I consider myself lucky to have had experienced this as early as now because at least the next time I order, I’d be sure to check it out right away to avoid problems in the future that might just make my ineligible for a refund. It also taught me how important reading terms, conditions and policies before submitting an order is so in case of problems like what I mentioned early, I would have a clearer understanding on how situations like this should be dealt with. I wouldn’t be as panicked as I was because I’ll be aware of their policies that protect my rights as a buyer. My brother told warned me before how easy it is to get lost in the online world but what I never really thought of was the importance of the notes describing my purchases. Apparently, no matter how little the note is, it is better to play safe and read just to have a clearer overview on how the process of the process will go. Some e-commerce websites with customers who get defective items delivered to them don’t offer the privileges websites like Lazada can offer. Regardless of how unique I want to be, I know now more than ever than I have to consider the bigger picture.

For more Related Post:

http://www.iamthecoffeechic.com/2013/01/worry-free-shopping-at-lazada.html
http://www.kurizutin.com/2013/01/lazada-philippines-fastest-growing-e.html
http://www.gadgetpilipinas.net/2012/11/lazada-philippines-starts-selling-cherry-mobile-flare/?cb=02661658942358366
http://ph.news.yahoo.com/lazada-philippines--taking-the-e-commerce-industry-in-the-country-by-storm.html
http://megastyle.ph/lifestyles/features/easy-shopping-with-lazada-com-ph/