Lazada Philippines Review: Comprehensive Customer Service

I have tried buying some items online a couple of items. But the truth is, I am still not a pro when it comes to online shopping. There are still times when I do not seem to know what to do. I also have a couple of questions about the products to make sure that I am getting the best value for my money. With that, one of the things I look for in an online shopping site is great customer service. And this is exactly what I found with Lazada PH.

I am very cautious when shopping online. I want to know every detail about the product that I am going to purchase and I want to monitor the shipping of the products I paid for. Hence, it is very important to me that an online shopping site has customer service representatives who are always willing to help me with any of my concerns.

Queries or concerns

In this regard, one of the great things about Lazada Philippines is that its customer service representatives are always on their toes to give assistance to shoppers like me. Someone is always there to attend to me when I have queries about a certain product. Say for instance when I asked about the specs of a certain item. This is important for me so I am able to choose the items I buy wisely.

Customer service representatives are also there to give updates about the delivery of the items I purchased. In fact, someone from the company calls to give me the customers a head up that the items they ordered are already up for shipping. This is great for product monitoring to give shoppers like me an assurance that the items we paid for will be delivered right at our doorstep as promised.

Comprehensive FAQ section

 

Another factor that I love about this site is its comprehensive Frequently Asked Questions section.

Here, you will be able to find the answers to all the possible questions that you may have. From general questions to shipping details, technical support, credit concerns, making a new account, etc.—name it and you can find it here.

Detailed instructions can also be found in this section. This is to properly guide the users who wish to do the troubleshooting measures on their own especially during cases of technical problems with the site or their accounts.

Various ways to get help

Last but certainly not the least, I also love the fact that this site offers various ways to bring assistance to customers like me. 

I can fill up a form which can be found in the site itself. I also have the option to call them up through their customer service hotline which is available every day. Or I can personally go to their office in Makati. There is also a live chat option available.

With that, I can easily choose which platform will best address the gravity of my concern.  I can also choose an option according to my convenience. For me, this clearly shows how Lazada Philippines puts customer convenience and satisfaction at the top of its priorities.