Lazada Philippines Review: Comprehensive Customer Service

I have tried buying some items online a couple of items. But the truth is, I am still not a pro when it comes to online shopping. There are still times when I do not seem to know what to do. I also have a couple of questions about the products to make sure that I am getting the best value for my money. With that, one of the things I look for in an online shopping site is great customer service. And this is exactly what I found with Lazada PH.

I am very cautious when shopping online. I want to know every detail about the product that I am going to purchase and I want to monitor the shipping of the products I paid for. Hence, it is very important to me that an online shopping site has customer service representatives who are always willing to help me with any of my concerns.

Queries or concerns

In this regard, one of the great things about Lazada Philippines is that its customer service representatives are always on their toes to give assistance to shoppers like me. Someone is always there to attend to me when I have queries about a certain product. Say for instance when I asked about the specs of a certain item. This is important for me so I am able to choose the items I buy wisely.

Customer service representatives are also there to give updates about the delivery of the items I purchased. In fact, someone from the company calls to give me the customers a head up that the items they ordered are already up for shipping. This is great for product monitoring to give shoppers like me an assurance that the items we paid for will be delivered right at our doorstep as promised.

Comprehensive FAQ section

 

Another factor that I love about this site is its comprehensive Frequently Asked Questions section.

Here, you will be able to find the answers to all the possible questions that you may have. From general questions to shipping details, technical support, credit concerns, making a new account, etc.—name it and you can find it here.

Detailed instructions can also be found in this section. This is to properly guide the users who wish to do the troubleshooting measures on their own especially during cases of technical problems with the site or their accounts.

Various ways to get help

Last but certainly not the least, I also love the fact that this site offers various ways to bring assistance to customers like me. 

I can fill up a form which can be found in the site itself. I also have the option to call them up through their customer service hotline which is available every day. Or I can personally go to their office in Makati. There is also a live chat option available.

With that, I can easily choose which platform will best address the gravity of my concern.  I can also choose an option according to my convenience. For me, this clearly shows how Lazada Philippines puts customer convenience and satisfaction at the top of its priorities.

Lazada Philippines: A Reliable Online Shopping Site Review

Lazada PH is one of the online shopping sites to go to if you are looking reliable products coupled with great customer service. As a matter of fact, I patronize this site myself. Whenever I need to buy some items or I am in the mood for some window shopping, this is one of the first websites I go to.

Reliable delivery system

One of the factors that I love about this online shopping site is that it has a reliable delivery system. This is of paramount significance to me as an online shopper because I am well aware of the risks involved in product delivery.

For instance, I have heard of and read about stories of wrong item shipping, delays in item transportation; there are even times when the package does not arrive at the doorstep of the customer. But with this online shopping site, I am confident that the items I bought will be safely delivered to my home.

LBC

This is mainly because Lazada Philippines partners with LBC for its item deliveries. Let me share with you one lesson that I learned when it comes to online shopping. The choice of delivery system or courier is very important for a lot of reasons.

For one, it ensures prompt delivery. If you are an online shopper like me who hates delays in the delivery of the items they purchased, then you should definitely go for this online shopping site. Because it partners with LBC, the items are delivered on time at whatever point you are in the country. I can personally attest to that.

More than that, I am also assured that the items I purchased are safe from dents, scratches and other damages during shipping because LBC is known for taking care of the items they ship. That is why they have a good reputation as a courier service. They go the extra mile to make sure that the items for delivery are properly secured so that they will not suffer from any damage during transportation.

Secure transactions

Lastly, also one of the best things about this online shopping site is that it has secure lines for transactions.

One of the problems encountered by some online shoppers is that their credit card accounts get hacked or some of their personal information are leaked to their parties. But this is not the case with this online shopping site.

PCI DSS approved

From the screen grab on the left, you will see the seal of approval from the USD AG. This means that the IT system of this online shopping site adheres to the Payment Card Industry Data Security Standard which is considered to be the highest standards in the e-commerce industry.

This also means that the Lazada Philippines website employs the best protection measured against hacking, information leaking and other criminal attacks possible in online shopping sites.

With that, I have peace of mind that all my credit card payments are secure. I can purchase as much items that I want and I do not have to worry about identity theft or my credit card account being tampered with.

Lazada promotes exceptional payment methods

Online shopping has become more convenient through time. If before the only option for paying was through giving out credit card information, now, we have numerous ways to choose from. I have experienced these new innovations and learned the processes while ordering in a website. The different payment methods that online shopping sites have made available for us gave an even bigger impact to the very popular saying that everything is just a click away with the use of the internet. Lazada provides three general modes of payment namely Credit Card, Cash on Delivery and DragonPay. Before proceeding to check out, I researched on all three modes and found what I was most comfortable with given my kind of lifestyle that I will tell more about later. But first, let me explain to you each of the payment modes to help you further understand how transactions online go about nowadays.


One of the most popular ways of purchasing items online is via Credit Card. Lazada has partnered with popular and well-established banking industries. The most important requirement in using this method is having a legal VISA or MasterCard. But you may also make use of other’s cards and validate this by emailing it to Lazada PH. Along with this comes the typical requirement of a government issued ID to secure your identity. After which you will receive a confirmation email that your payment has been successfully sent and has been received.


DragonPay is advisable to those who have time to spare to either via online banking or over-the-counter payments at banks/non-banks. For online banking, you have the option to choose among several banks like BDO, BPI, Metrobank, RCBC, Eastwest, UCPB, Chinabank and Unionbank. All these do not require any registration which makes all the more easier to perform. Over-the-counter Banking and ATM payments can be done at the previous banks I mentioned as well as Sterling Bank of Asia, Maybank and lanbank. Non-banking over-the-counter transactions can be done at any SM payment counters and LBC outlet nationwide except those inside malls. These are genuine companies that can assure you of your safety and at the same time the validity of transactions.


Lastly they also offer the method I would suggest you also choose. This is most suitable to those who have yet to get a hold of their money and can only pay the day of the delivery itself. Though it only applies to specific regions, it is very fitting because of it is out of the three the most stress-free method of payment. All you have to do is to wait for a confirmation call from the main office that will negotiate with you date and time you prefer the delivery to take place. Actual payment transaction will happen at your doorstep as you receive your order.


There are so many options to choose from, all accessible and possible with the help of Lazada. They came up with ways on how their methods can adjust to what we are most comfortable with. We can finally freely order whatever catches our eye and not worry if we have the time to make arrangements regarding paying or giving out confidential materials that can be used against us.